SHIPPING:
A flat ground rate of $25 will be applied to all orders in the USA.Flat ground rate shipping will be available (ground delivery) for orders in the 48 contiguous United States. Flat rate shipping rates only valid for online orders. All other orders, standard shipping charges will apply.
All orders that are requested at rates other than ground rate will be charged a shipping fee consummate with requested level of delivery and will be charged at time of invoicing.
Heavy items (i.e. chairs, cabinets, video boxes, light sources, microscopes, etc.) and liquids will incur additional charges. Shipments to Alaska and Hawaii, also incur additional charges. ***We will adjust shipping charges at the time of invoicing and bill customer on a separate shipping charge invoice.***
Most orders are eligible for flat rate shipping using our choice of carrier. The following exclusions apply to the flat rate shipping offer:
- Flat rate shipping is only available within the 48 contiguous United States. Shipments to Alaska & Hawaii are ineligible.
- Heavy items and liquids do not qualify for flat rate shipping.
- Large equipment and furniture generally do not qualify for free shipping.
Any international orders will be charge all appropriate fees, taxes, levies, shipping charges and any additional delivery associated costs borne by ENT Supplies.com.
*currently ENT Supplies.com only ships domestically / NO OUS.
RETURNS:
ENT SUPPLIES.COM- will offer credit for unused items (instruments and procedural supplies only), in the original packaging, and requested within 30 days from date of invoice (re-stocking fees may apply). Any products that are used and / or not in original condition are not accepted for return or credit. Special order items and equipment are not available for return. All special order items, equipment or capital purchases are final.
Product exchanges- Only allowed with prior approval by ENT Supplies.com. Instruments or procedural supplies my be exchanged for product equivalents at the same or lower price. Exchanges are only allowed one time on initial purchased item All shipping incurred costs associated with exchange will be charged to customer. Any approved product exchanges must have an RGA number.
Returns requested after 30 days may be authorized for return but will be subjected to a restocking fee. All items being returned must have a RGA number assigned before returning to ENT Supplies.com. All items returned without an RGA will not be accepted and requested returned to sender. Any unauthorized deductions from payment will be re-billed to customer and expected to be paid in full. All returns are subject to inspection before final approval of any credits.
If you have any questions please contact us here: Customer Service.